Author: Trevor Hsu
Date: April 8th, 2023
Artificial Intelligence (AI) is transforming the way businesses operate worldwide, and Taiwan is no exception. The technology has helped companies in Taiwan to enhance their productivity, reduce costs, and create new revenue streams. In this article, we will explore how AI is affecting the business landscape in Taiwan, including its advantages and potential challenges.
Advantages of AI in Taiwan
AI is being adopted across various industries in Taiwan, including finance, manufacturing, healthcare, and retail. One of the main benefits of AI is its ability to analyze vast amounts of data quickly and accurately, which allows businesses to make informed decisions. According to Jeffery Wu, CEO of Taipei-based AI startup Mosaic Solutions, “AI technology can help businesses make sense of large data sets, optimize operations, and automate mundane tasks.”
AI is also being used to improve customer experiences in Taiwan. For instance, chatbots are being employed by e-commerce platforms and financial institutions to provide 24/7 customer support. According to Yu-Jen Chan, CEO of Taiwan AI Labs, “AI-powered chatbots can handle routine customer inquiries, freeing up human customer service representatives to focus on more complex issues.”
Despite the potential benefits, AI adoption in Taiwan also poses certain challenges. One of the major concerns is the shortage of AI talent in the country. According to a report by McKinsey, Taiwan is facing a shortage of about 30,000 AI professionals, which could hinder the country’s competitiveness in the global market.
Another challenge is the lack of regulations around the use of AI. As AI becomes more widespread, there is a need to ensure that it is used ethically and responsibly. According to Dr. Chung-Hsien Wu, professor of electrical engineering at National Taiwan University, “We need to establish ethical guidelines and regulations to ensure that AI is used for the benefit of society, and not to discriminate against certain groups of people.”
In conclusion, AI is transforming the business landscape in Taiwan, providing companies with new opportunities to innovate and grow. While the technology presents many benefits, it also poses several challenges that need to be addressed. As the adoption of AI continues to increase, it is crucial for businesses and policymakers in Taiwan to work together to ensure that the technology is used ethically and responsibly, and that the country has the necessary talent and infrastructure to remain competitive in the global market.
Taiwan AI Labs CEO, Yu-Jen Chan, in an interview with Taiwan News: https://www.taiwannews.com.tw/en/news/3722603
Mosaic Solutions CEO, Jeffery Wu, in an interview with Taiwan Business TOPICS: https://topics.amcham.com.tw/2019/06/how-taiwan-can-take-advantage-of-ai/
McKinsey report on Taiwan’s AI talent shortage: https://www.mckinsey.com/featured-insights/artificial-intelligence/ai-in-taiwan-bright-potential-and-challenges-ahead
Dr. Chung-Hsien Wu, professor of electrical engineering at National Taiwan University, in an interview with Taiwan Business TOPICS: https://topics.amcham.com.tw/2019/06/how-taiwan-can-take-advantage-of-ai/